UK

Shipping.

£3  Tracked (3-6 working days from placing order).

We will generally dispatch within 2-3 working days on the Royal Mail 48hr Tracked service, although at busy times it may take a couple of days longer. If you need them sooner, please ask and we’ll try to help!

UK mainland postcodes only (excludes Channel Islands).

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times could be extended.

Deliveries cannot be made to PO Box addresses. Any orders to be sent to a hotel or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt.  We will, however, do what we can to help in such a case.

Returns.

We hope you like your order, but if you need to return, for Exchange or Refund, please use the form below to order the Return within 21 days of receiving your order.

We ask you to send the Return back to us at the address below. If you want to exchange, please get your shoes back to us and we will send the replacement free of charge.

The items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before labelling. You must not stick the label or any tape directly onto the box, or we may not be able to issue a full refund.

The Returns address is:

Freet Footwear, 16 High Garth, Richmond, North Yorkshire DL10 4DG

You do not need to wait for authorisation before returning the package, but please keep proof of postage. Please allow 7 days for us to process your Return once we have received it.

Please complete the Returns Form you will find inside the box and place back inside the box when sending.

 

EUROPE

Shipping.

£10  Tracked (4-8 working days from placing order).

We will generally dispatch within 2-3 working days by DPD or Royal Mail International service, although at busy times it may take a couple of days longer. If you need them sooner, please ask and we’ll try to help.

You can now Return to one of five European countries to save postage cost.

We hope you like your order, but if you need to return, for Exchange or Refund, please use the form below to order the Return within 21 days of receiving your order.

We ask you to send the Return back to us at one of the addresses below. If you want to exchange please get your shoes back to us and we will send the replacement free of charge. For Refunds, we will refund the item(s) in full but not the postage.

The items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before labelling. You must not stick the label or any tape directly onto the box, otherwise we may not be able to issue a full refund.

For Europe we offer five Returns addresses as follows. Please let us know on the Return Form which country you are returning your items to:

GERMANY
Ezi Returns – FREET
Industriestraße 30
21394
Kirchgellersen
FRANCE
Ezi Returns – FREET
Avenue Jean Jaurès
Bagneres De Luchon
31110
ITALY
Ezi Returns –  FREET
Via Vanoni, 5
20037 Paderno Dugnano
Milano
SPAIN
IMX-  FREET
Calle Diamante 19
P.I. La Ermita
29603 Marbella
Malaga
UK
FREET
16 High Garth,
Richmond
North Yorkshire
DL10 4DG

You do not need to wait for authorisation before returning the package, but please keep proof of postage. Please allow 7 days for us to process your Return once we have received it.

Please fill in and submit the Online Returns Form below:

Action Required

USA

You can pay in USA $ and we have a local USA Returns address.

To pay in $ please select the $ currency on our Home page drop-down menu.

Shipping.

£10  Tracking Number (4-11 working days from placing order).

We will generally dispatch within 2-3 working days by Royal Mail International service, although at busy times it may take a couple of days longer. If you need them sooner, please ask and we’ll try to help!

Returns.

We hope you like your order, but if you need to return, for Exchange or Refund, please use the form below to order the Return within 21 days of receiving your order.

We ask you to send the Return back to us. If you want to exchange please get the shoes back to our USA address and we will send the replacement free of charge. For Refunds, we will refund the item(s) in full but not the postage.

The items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before labelling. You must not stick the label or any tape directly onto the box, otherwise we may not be able to issue a full refund. Please take advice from your Shipper on any customs paperwork required to avoid possible Customs charges which we would have to charge-back.

Please send your Return to the following address:

Ezi Returns – FREET
2900 NW 112th Ave, Unit 1- B3
Doral FL 33172
USA

Please fill in and submit the Online Returns Form below:

Action Required

WORLDWIDE

Easy Returns to local addresses in Canada, Australia or UK

You can pay in Euro , USA $ or UK Sterling £.

To choose the Currency please select from our Home page Currency drop-down menu.

Shipping.

£12  Tracking Number (4-14 working days from placing order).

We will generally dispatch within 2-3 working days by Royal Mail International service, although at busy times it may take a couple of days longer. If you need them sooner, please ask and we’ll try to help!

Returns.

We hope you like your order, but if you need to return, for Exchange or Refund, please use the form below to order the Return within 21 days of receiving your order.

We ask you to send the Return back to us at one of the addresses below. If you want to exchange please get your shoes back to us and we will send the replacement out free of charge. For Refunds, we will refund the item(s) in full but not the postage.

The items must be unworn and in their original packaging. You must place the box inside a bag/wrapping before labelling. You must not stick the label or any tape directly onto the box, otherwise we may not be able to issue a full refund. Please take advice from your Shipper on any customs paperwork required to avoid possible Customs charges which we would have to charge-back.

Our Returns addresses for outside europe and USA are as follows:

CANADA
FREET – EziReturns
C/O Delivery Net
45 Mural Street, #3
Richmond Hill, ON L4B 1J4
AUSTRALIA
BA Trading EZi FREET
143 Tranquil Drive
Carramar
WA 6031
UK
FREET
16 High Garth
Richmond
North Yorkshire
DL10 4DG

Please fill in and submit the Online Returns Form below:

Action Required

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